Contact support
For app issues, sign-in help, purchase-delivery questions, feedback, or feature requests, email support@updates.elvya.live.
Account and sign-in help
Use the password-reset option on the Elvya sign-in screen if you cannot remember your password. Check the inbox and spam folder for the email address attached to your account.
If a confirmation or reset link has expired, request a new one. If the message still does not arrive or you no longer control the account email, contact support and include the account email address. Never send your password.
Request account deletion
In the app: open Profile, choose Privacy & Settings, then choose Request Account Deletion and confirm. Your access is revoked immediately after the request is accepted.
Without the app: email the privacy team from the address attached to your Elvya account. State clearly that you want the Elvya account and associated data deleted. Elvya may need to verify that you control the account before completing the request.
Deletion covers the account, private media, optional analytics profile, and user-specific caches where no fixed legal, security, backup, or platform retention applies. Limited records may remain until their documented retention period expires. Account deletion is irreversible, removes unused credits, and does not cancel an App Store or Google Play subscription; cancel any legacy subscription through the store first to stop renewal.
Purchases and refunds
Apple or Google handles charges, cancellations, and refund requests under its platform terms. Elvya grants AI credits only after the store transaction is verified. One-time consumable credits are not described as restorable; restoration is retained only for an existing legacy subscription.
If a completed purchase does not appear, email support@updates.elvya.live with the store used, the credit pack, the approximate purchase time, and the store transaction reference. Do not send full payment-card details. A refunded, charged-back, or revoked purchase may remove unused credits.
Privacy, legal, and security contacts
- Privacy rights and data deletionprivacy@updates.elvya.live
- Terms and legal noticeslegal@updates.elvya.live
- Security reportssecurity@updates.elvya.live
What to include
To help support reproduce an issue, include the device model, iOS or Android version, Elvya app version, the screen or action involved, what you expected, and what happened. A screenshot is useful when it does not expose sensitive account, wardrobe, likeness, or payment information.
For details about data handling and fixed-retention exceptions, read the Privacy Notice. For rules governing accounts, AI guidance, purchases, and deletion, read the Terms of Service.